FAQs


Shipping  

When will my nest be sent? 

We ship all orders within five business days (twin Bubnests within two weeks).   

How long time does the shipping take?  

We ship everything with Australia Post. Domestic orders are usually delivered within 2-5 days and international depends on country but usually arrives within 3 -10 days.  

Do you ship internationally? 

Yes, we ship worldwide.  

How much do you charge for shipping? 

We have a $9 flat rate shipping fee within Australia. Use the shipping fee calculator at checkout to receive an accurate quote for all international deliveries.      

 

The Bubnest 

What is the nest made out of? 

All of our Bubnests and liners are made out of 100% organic cotton and GOTS certified fabric. GOTS is a global organic textile standard certification. We use organic materials to ensure the material is free from toxic chemicals. Head over to “The Bubnest – Why organic?” or http://www.global-standard.org/ for more information.   

Can I use the Bubnest for co-sleeping?

There are various views on co-sleeping, some think it is unsafe while others see benefits such as attachment, easier night feeds, better sleep for mum etc. In some countries co-sleeping is recommended, in others not. We believe mum and dad knows what's best for their family. We were all co-sleepers and thought the Bubnest created a safe barrier between bub and other bed sharers such as dad and sometimes siblings. We also thought it kept bub in place towards the top of the bed and we wouldn't wake up and find bub under the blanket or down towards our feet. 

Is it necessary to get a liner? 

You can avoid having to wash the nest by using a liner, as the liner will capture most of the baby juice. This is a must have! The liner will protect your Bubnest and is easy to wash. It won't scrunch up under bubs head as it is quilted and made from the same material as your Bubnest. 

Can I bring the nest with me on the plane as carry on? 

Yes, you can. A carry bag is included with every Bubnest to make transportation and traveling easer.   

Is it safe? 

The Bubnest was created with your bub's health and safety in mind. We have considered all risks and taken action to minimize potential hazards. Please click on the tab called "The Bubnest - Safety" for more information regarding safety and usage. 

What size should I order? 

We usually recommend getting the regular size Bubnest. We have kept our original size (mini) as there are some babies who are born tiny and it will last them a really long time. We used the Mini with all our babies and they were all big from birth. The Mini will easily last 6 months as you will be using it untied the last few months. Maxi is recommended for bubs already over 4 months old. The mattress in the Maxi is 80 cm long and will fit a one year old. We also recommend the Maxi for babies who are big from birth and who has tall parents.  

Where is the Bubnest being made? 

All of our Bubnests and liners are being made right here in Australia, Brisbane, by our team of skilled seamstresses.  

Gift cards 

Can I purchase a gift card with another value then the ones displayed in your shop?  

Absolutely! Just contact us at bubmail@bubnest.com.au and we will be happy to help you out.  

Exchange and return 

Will I be able to return my nest if I change my mind? 

We have a 100% customer satisfaction guarantee. If the product is not what you expected when you receive it, you can return the unused product and we will give you a full refund of the product value. We will provide you with refund as soon as we have received and inspected the product. You are responsible for shipping the product back to us and we highly recommend sending the product with a tracking number to make sure that the parcel is delivered safely. Please contact our friendly customer service team on bubmail@bubnest.com.au and we will arrange the refund for you. 

 Can I exchange my Bubnest for another size / pattern?  

Yes, as long as the nest hasn’t been used and is sent back to us in its original condition. Please contact our friendly customer service team on bubmail@bubnest.com.au and we will arrange an exchange for you.